FAQ

FAQ

Explore our Frequently Asked Questions to find solutions, tips
and insights to enhance your AUDIX experience.

Explore our Frequently Asked Questions to find solutions, tips
and insights to enhance your AUDIX experience.

Product Related FAQ’s
The product code is a unique identifier assigned to each one of our products to distinguish it from
other items. You can find the product code on the product page, located below the product name.
For detailed information about our product warranty, please visit our warranty page.

Our warranty page provides comprehensive details about our warranty coverage, terms and
conditions. It is important to familiarize yourself with the warranty terms specific to your product to
understand your rights and coverage.
We offer a limited range of custom options on our commercial audio products. If you have specific
requirements or would like to discuss a potential collaboration or partnership regarding customization,
we encourage you to reach out to us here.

Our team will be happy to evaluate your request and explore possible opportunities for collaboration.
We value your feedback and suggestions, and we are always looking for ways to enhance our product
offerings.
We apologize, but AUDIX does not typically provide these types of design files for the general public.
Technical specifications for our products can be found on each product's page. If you're unable to locate the specific information you're looking for, reach out to us here.
At the moment, it is not possible to order spare parts from our website. However, you can get in touch with our customer service team here.
Personal Data FAQ’s
To request the removal or deletion of your personal data, please contact our privacy team at privacyinfo@creativesolutions.io. Provide them with the details of your request, including your name
and any relevant information to help them locate and process your request efficiently. Our privacy
team will assist you further in ensuring the removal of your personal data in accordance with
applicable data protection regulations.
To obtain a copy of your personal data held by Videndum, please send a request to our privacy team
at privacyinfo@creativesolutions.io. In your request, include your name and any other
relevant information to help us locate your data. We will process your request in accordance with
applicable data protection laws and provide you with the necessary information regarding the
personal data we have on file for you.
If you have any enquiries or concerns regarding the management of your personal data, please feel
free to reach out to our privacy team at privacyinfo@creativesolutions.io. We are committed
to ensuring the protection and privacy of your personal information and will be happy to assist you
with any questions or requests you may have regarding data privacy, data security, or data handling
practices.
To exclude your personal data from receiving marketing emails, you can easily unsubscribe or manage
your email preferences. Simply locate the "unsubscribe" link at the bottom of the marketing emails you
receive and click on it. You will be directed to a page where you can update your email preferences or
choose to opt out of future marketing communications. Alternatively, you can contact our privacy
team at privacyinfo@creativesolutions.io and request to be excluded from marketing
emails. We will promptly process your request and ensure that you no longer receive marketing
communications from us.